Return & Refund Policy

Our Promise

At upharVilla, we want you to be 100% satisfied with your purchase. If something isn't right, we're here to make it right.

Damaged or Defective Items

If you receive a damaged, broken, or defective item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or full refund at your choice.

Personalised & Custom Items

Custom and personalised items (engraved gifts, photo frames, name prints, etc.) are non-returnable unless they arrive damaged or with incorrect personalisation. If we made an error in your customisation, we will replace it free of charge.

Non-Returnable Items

• •Perishable items (chocolates, food hampers)
• •Items with custom personalisation (unless defective)
• •Gift cards and vouchers

Refund Process

Once we approve your return/refund request, the refund will be processed within 5–7 business days to your original payment method. You will receive an email confirmation once the refund is initiated.

How to Request a Return

1. Email us at support@upharvilla.in with your order ID
2. Attach clear photos of the issue
3. Our team will respond within 24 hours
4. We'll arrange pickup or provide return shipping instructions